F.A.Q.

Here are the questions most frequently asked by our guests: from the answers you might find the information you are looking for.

We remain at your disposal for any further information and / or clarification.

You can contact us via email, to the e-mail info@ostedelcastello.it, or by phone, the number +39 0541 679308

domande-e-risposte

Your room is available from 02.00 p.m.;
If the last night wasn’t occupate, the day of your arrive, you may find the room already ready from the early morning.
If you want to arrive before 02.00 p.m. we advise you, the night before the arrive, to phone us at 0541679308 to verificate if the room is busy.
Is possible to arrive before 02.00 p.m. to leave your luggage and we’ll put them inside the room

The check-out for Standard and Superior rooms is at 10.30, except late check-out included in a packet;

The check-out for Deluxe, Romantic, Prestige rooms and Golden Rose Resort is at 1.00 p.m.;

No problem, our reception is available h24. If you will arrive after 11.00 p.m. it’s advisable tell us within this hour phoning at the reception 0541679308

Our parking is the n°3 (without pay) directly connected, by an underground tunnel and a lift, with the rooms and the reception of the hotel

The breakfast with buffet, rich of typical products, is served from the 07,00 a.m. to 10,00 a.m. at the restaurant (button R of the lift)

Yes, we have a selection of celiac products. We advise to tell it us at the moment of the reservation.

The access at the wellness Cave is free for Deluxe, Romantic, Prestige Room and Rosa d’Oro Resort.

For the remaining type of room the cost is 25 €/person included the kit relax (bathrobes and slippers) but it can be included if inclusive in a packet/offer booked.

The Relax Kit includes bathrobes and slippers that you will find on the bed in the room at the moment of the arrive and it will be for you without an other cost. For the access at the Wellness Cave is obligatory the swimsuit but you haven’t to wear the bathing cup.

Actually in Verucchio there isn’t the tourist tax.

It is possible to book our wellness treatments.

The wellness treatments can be reserved in the following hours: morning 09.00 a.m. – 01.00 p.m. and afternoon 03.00 p.m. – 08.00 p.m.

It Is advisable to book beforehand. The massages are performed one after the other and not at the same time.

The hotel doesn’t have a gym or an outdoor pool. It’s available for all the guests our beautiful “Wellness Cave” extracted from the old caves under the hotel, and it will open you the doors of a little paradise directly in the heart of Verucchio, offering you: Finnish sauna, turkish bath, Jacuzzi, cervical waterfall, emotional showers, aroma and cromo therapy, heated loungers.

Our beautiful Wellness Cave allows the access at maximum 8 people a time. During the weekend or the festivity, from 03.00 p.m. to 07.00 p.m. the access lasts 45 minuti each time that are administrated from our staff of the reception

In the others hours that the “Wellness Cave” is available, the access is easier and you can reuse the service contacting the button 9 of our recéption for the activation of the KEY CARD to reuse an other time the wellness service

The access at our wellness area is allow at the guys who have more than 16 years

The Oste del Castello is directly collegate by lift at the well known Restaurant “Al Mastin Vecchio” where you can choose between our taste proposals or from the carte menù.
The reservation is good with advance and if will stay overnight on Saturday night (restaurant opens at the public) you will have the possibility to choose to book from 07.30 p.m. to 09.15 p.m. (1° round) or have dinner after 09.30 p.m. (beginning of the second round).

We accept cash until 999€, otherwise all the credit cards including Amex and Diners

No, it isn’t. We haven’t any smoking rooms.

The structure don’t admit any type of animals, of any size.

“Fantastic”

A fantastic place, everything ok in my room, in the tower we had every confort including the private pool, nothing missed , perfect and high quality forniture, beautiful panorama, excellent service, a wonderwall room.
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Reviewed on TripAdvisor 5

“Surrounded by wellness”

A place really hospital … understood like the virtue that leads to feed and host the people, especially those who don't need to be host and feed. A place where the polite staff hospital the guests make them like at home, accompaning them in hot ambients like a castle, that…
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Reviewed on TripAdvisor 5

“Relaxing”

A beautiful place where we had relax and a great time. The Spa is a little bit small but really hospital. Very good also the restaurant in the hotel where we've been to have dinner and for breakfast and we were very happy.  December 2014 http://www.tripadvisor.it/ShowUserReviews-g678218-d618074-r248508631-Oste_del_Castello_Hotel-Verucchio_Province_of_Rimini_Emilia_Romagna.html#
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Reviewed on TripAdvisor 5

“Coupon groupon ”

I've been there with my housband using a coupon bought on Groupon,we went back home now, the staff was very polite, everything very tidy, clean, you can reach the restaurant and the Spa by the lift. The hotel, also in the parking, is really suggestive. The only flaw was the…
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Reviewed on TripAdvisor 5
silvietta1976

Immersed in a dream

We stayed for a short time in this hotel. The standard attic room is really hospital, clean and of right size...I can't immagine the beauty of the other rooms!
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Reviewed on TripAdvisor 5
Rob_M_UK

Beautiful hotel in a lovely location

Great service from the staff at this beautiful hotel which was very good value for money. Verucchio is a lovely location with amazing views over the Romagna countryside. The spa is small (feels crowded with more than 6 people in it) but very atmospheric. The food in the evening was…
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Reviewed on TripAdvisor 5
Giuseppe G

Beautiful experience

We had a great time,we had the possibility to try the wellness cave and it was very relaxing!! Also the restaurant was very good with many tipical and particular dishes. To repeat!
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Reviewed on TripAdvisor 5

“The golden rose”

A beautiful experience, good and relaxing in the golden rose, we pass three beautiful days. At the restaurant Mastin Vecchio we ate very well, an hospital staff, I'll return. Really advised
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Reviewed on TripAdvisor 5
Sabrina S

Quality and Quantity!!!

Nothing to say at this restaurant!! Quality and quantity are the key words! I had a great lunch! Also the hotel dad some beautiful ambients. Polite staff! Tipical dishes are excellent! Very good!! I'll return!!
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Reviewed on TripAdvisor 5

“To try!”

Beautiful structure, well kept, clean and confort reign. Really suggestive, for the houses and for the local places. I'll return! The restaurant is fantastic. Quality and charme sure! http://www.tripadvisor.it/ShowUserReviews-g678218-d618074-r255486479-Oste_del_Castello_Hotel-Verucchio_Province_of_Rimini_Emilia_Romagna.html#
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Reviewed on TripAdvisor 4
Sunseeker654

Just perfect

We spent a wonderful time at the hotel. The service was very good, everybody was very friendly and helpful. We rented roadbikes there and were very satisfied with them. The room was clean and comfortable, we had a nice view over the Valley. We rode ways suggested by the Hotel…
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Reviewed on TripAdvisor 5